**Custom orders are made expressly for you and therefore all personalized items cannot be returned nor replaced unless the item has been misprinted with an error on our side. Please be sure that you are using the correct lettering when ordering any monogramming. Be sure to double (or triple) check your order. **
Should you receive an item that is defective, you must contact us via email within 2 business days of receipt of shipment. Your item must be in its original unused condition and packaging to be returned. Merchandise that has been worn, used, or altered will not be accepted for return. You must return the item within 7 days of your delivery receipt to receive a full refund.
1. Please email firstname.lastname@example.org to request an RA # (return authorization number) which must be included in your returned package, along with a note explaining the reason for return. Returns received without a RA number will not be processed and will be returned to the sender.
2. Returns will be mailed to Silver Tread EMB, the address information will be included with your RA number.
3. Once the authorized return item is received by Silver Tread EMB, within 14 business days, a credit to the original form of payment will be processed, less any discounts or shipping costs.
Silver Tread EMB will not be responsible for lost, damaged, or delayed return items. We suggest insuring the return and using a delivery confirmation. We also do not refund the original shipping fee that you paid on the order.
We cannot accept cancellation on monogrammed, personalized, final–sale or special–order items. Once your order has been placed, the order cannot be cancelled or returned.
Orders which include personalized (embroidered) items will be shipped out within 5-6 business days. If your purchase does not include personalized items, it will typically ship within 2 business days. Every effort is made to ship orders as quickly as possible.
Our primary shipping service is USPS Priority Mail with delivery confirmation. Priority Mail generally arrives within 2 - 3 days. Large orders and heavy items will be shipped via FedEx Ground Mail. It generally arrives within 3 - 5 days.
Sorry, we do not accept international orders. We do not ship to APO/FPO addresses.
SilverThreadEMB.com is not responsible for incorrect shipping information. Please double-check your address when placing your order to avoid delays and unexpected delivery charges. We are not responsible for lost or damaged packages of any kind for anywhere! If your tracking number shows that the post office has received your item, you must contact your local post office with your tracking number to file a claim so they can help you resolve the issue. Thank you for your understanding.